Articles by Hubert CrowellSupport and Technical Advice
The Service Department
A large article broken down into chapters relating to the development of a Service Department.
Improving Your Customer and Service Support
A lot if not most companies, have two support operations, a customer support and a service support operation. Now days most all companies also use an elaborate telephone screening process for the incoming calls. I would like to suggest an alternative way to improve the quality of the support offered to your customers.
What is your TV Resolution?
As we move into the age of High-Definition television and digital signals it may help us to understand all the discussion about the new technology, if we review the basic principles of how a television works.
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